Our blu Experience Day 2026

How can internal workflows, self-service portals and customer communication become even smarter, more transparent and more efficient? That's exactly what the blu Experience Day was all about. The spotlight was on Xurrent as a platform that can do far more than classic service management: from internal workflows and contract management to knowledge articles and concrete real-world use cases.

A particularly exciting question was: What actually is a service, and how does it need to be structured so that our customers truly understand and use it? Together, we looked at what customer portals look like today, where typical hurdles arise and how self-service can become significantly more intuitive, relevant and user-friendly in the future.

My takeaway: Good service portals are not just ticket inboxes. They are digital entry points for better collaboration, clear processes and real customer experiences. Thank you to everyone involved for the great exchange, the inspiring ideas and the look ahead. 🙌