Success Story: DSA DATEN- UND SYSTEMTECHNIK GMBH
11.12.2025
- COMPREHENSIVE MINDSET CHANGE
- ON-TIME & ON-BUDGET IMPLEMENTATION
- FULL TRANSPARENCY FOR DECISIONS
- EFFICIENCY GAINS
Industry
Automotive
Locations & Scope
Aachen, Germany
660 end users | 41 specialists
Challenges
Greater transparency Mapping process workflows Distinguishing standard requests from demands Mindset change Intuitive navigation Professional tool Simple reporting Better communication
Solution
Xurrent® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and FM to work seamlessly with each other, as well as with external managed service providers.
TRANSPARENT IT PROCESSES AND A NEW SERVICE MINDSET THANKS TO XURRENT
For more than 40 years, DSA has been a leading expert in developing innovative, customer-specific communication solutions for vehicle electronics – whether in vehicle development, production, or aftersales and connected vehicles. Its modular, flexible solutions support processes across the entire vehicle lifecycle.
Before introducing Xurrent, DSA used a ticketing tool without clearly defined demand, project or service processes. On top of that, the organization was in the middle of a mindset change: going forward, IT is to act as a global service provider for all DSA locations worldwide. A working ITSM tool is a prerequisite for this. Xurrent won them over with its intuitive usability, high adaptability and positive track record – exactly the platform needed to cleanly map ITIL-, TISAX- and ISO-compliant processes and bring transparency to the entire organization.
Stefan Theißen deliberately chose blu Systems as implementation partner based on years of positive experience.
“Extremely professional, always available, on equal footing! We knew right away that we were working with the right partner.”
“Xurrent makes our requests transparent, easy to evaluate and faster to deliver.”
Stefan Theißen
Chief Information Officer
IMPLEMENTATION IN RECORD TIME
- Kickoff in February. Internal go-live as early as May
- Implementation time: approx. 1 month
- Seamless collaboration, clear roles, no time lost
Result: On budget. On time. Spot on.
ONE IT MINDSET FOR THE WHOLE ORGANIZATION
Xurrent created a completely new understanding of IT processes across the organization:
- Full transparency on tickets, demands and priorities
- A uniform, reliable data foundation without inconsistencies
- Fact-based decisions on projects and resources are now possible
- Long-term IT strategies can be clearly derived
- More efficient communication and clear responsibilities
- Central knowledge management instead of scattered information
- Faster SLA tracking and better process visibility with a high degree of automation
The number of demands is growing steadily – a sign of strong acceptance and transparency in practice.
IMPLEMENTED MODULES
- Demand Management
- Project Management
- Contract Management
- Knowledge Management
ON THE ROADMAP
- Service Management
- Change, Incident, Problem
- Asset Management
- Service Desk
- Monitoring & Event Management
- Service Level Management
INTERFACES
- ENTRA
- i-doit
THE RESULT
A modern, transparent and scalable service management platform that simplifies processes, speeds up communication and makes IT a strategic partner for the entire company. The next modules are scheduled to go live by April next year.
“The project was delivered on budget and on time, supported by collaboration on equal footing. The human side clicked and every pass landed right on target. We kept pushing each other forward.”
Download the success story here:
“A heartfelt thank you. It's always exciting when customers become partners, when we gain insights into their day-to-day business and get to be part of our customers' development through our work.”
Thomas Wallstein Project Manager, blu Systems GmbH